With our customer-friendly Return, Reship, and Refund policies, You are covered with a 100% money-back guarantee.
Below are various circumstances a client might face, and each case has a recommended approach to resolve.
MISSING PACKAGES: Your package got MISSING on transit and was never delivered to your specified address. If this happens, we will re-ship the box, and if the second attempt fails, you get a refund.
CUSTOMS SEIZURES: CUSTOMS seized your package. This happens only to a destination country we are shipping to for the very first time. If we have previously sent to your countries like the United States and Europe, you have nothing to worry about. If this happens, we will re-ship the package, and if the second attempt fails, you get a refund.
DAMAGED PRODUCTS: Products were delivered but DAMAGED. Please provide photo/video evidence of the product showing that it was damaged. If this happens, we’ll re-ship the package, and if the second attempt fails, you get a refund.
We can reship a package to you if it was damaged or lost, or seized by customs. We must attempt to reship first, and you can request a refund only if the second attempt fails. But if you request a refund on the basis that you no longer need the product, that is acceptable.
Our Refund and Reship Policies fully cover you. However, there are a few responsibilities you need to know.
Be sure you need a product before you order it. Do not be in a hurry to rate a product out of excitement to find out that you have already changed your mind when you receive the package.
Take your time to choose which product you need. If you doubt a product, please Contact Us. We’re professionals and will be glad to recommend you the best. Don’t be in a hurry to order one when the other could have been a better option.
Provide accurate information when ordering. We have options for ordering anonymously, and you can even order without creating an account on our website. However, when it comes to your delivery address, the information needs to be as complete/specific as possible to avoid delivery failure.
Order only when you are sure to make payment within 24hrs. We always have lots of clients and orders to handle (of course we work 24/7 to ensure our clients are satisfied with our customers. It’s a smart choice not to allow your order pending for too long.